🗒️Ordering Guide | How to Choose the Right Automotive Diagnostic Tool on Our Website
Ordering Guide | How to Choose the Right Automotive Diagnostic Tool on Our Website
Welcome to acartool.com! 😊 As a global platform for professional automotive diagnostic tools and related products, we are committed to providing original products, professional support and reliable services. We hope this guide will help you choose the ideal equipment! We wish you a pleasant shopping experience on our website!
✅ 1. Quick Ordering Process
First of all, if you already know the product model you need, we recommend that you use the search bar at the top of the page to enter the product model (e.g., "X100MAX2") and go straight to the product to save your time.
Order steps:
- View the product page and confirm the model and configuration
- Click “Add to Cart” or “Buy Now”
- Fill in your shipping information and submit the order
- We will ship your item within 24 hours and send tracking info by email
💬 Tip: Have questions about features, compatibility, or pricing? Contact us via live chat or email for expert advice and a special quote.
✅ 2. Why Buy from Us?
- 💯 All products are 100% genuine and factory-authorized, each with a unique serial number for authenticity verification
- 🌍 We ship worldwide — the site is in English by default, and multi-language support is available
- 🧑💻 Fast, responsive support — our team is here to help with product recommendations, compatibility checks, and technical support
- 📦 Stable domestic and international shipping; import duties for international orders can be reimbursed upon request
- 🎁 Ongoing promotions — contact us for a special deal or discount offer
✅ Friendly reminder: If you have specific vehicle models or functions in mind (e.g., key programming, ECU coding), we strongly recommend contacting us before placing your order to ensure compatibility.
✅ 3. How to Choose the Right Tool?
Based on your use case:
| Use Case | Recommended Tool Type |
|---|---|
| Personal/DIY use | Entry-level OBD2 tools (e.g., XTOOL A30M, D7, IP500 series) |
| Auto shop or garage | Mid-range tools with full system diagnostics (e.g., XTOOL D8S, D9S) |
| Advanced repair/programming | High-end tools (e.g., XTOOL X100MAX2, Launch X431 PRO5) |
Based on functions needed:
- OBDII Read/clear diagnostic codes
- ECU coding / parts matching / offline programming
- Key programming, immobilizer functions
- J2534 protocol support (for OEM ECU flashing)
- Battery reset, throttle adaptation, DPF regen, and more
📌 Not sure if a device supports your vehicle or feature? Reach out for compatibility confirmation.
✅ 4. Access to Product Resources
We are gradually uploading:
- ✅ Feature comparison charts
- 📘 Official user manuals
- 📸 Real interface screenshots and video demos
If you need documentation for a specific model, contact us via live chat — we’ll provide a direct download link or send it to your email.
✅ 5. Payment & Shipping
- Supported payment methods: PayPal, Visa, Apple Pay, After Pay, Google Pay (options vary by region)
-
Shipping time:
- Domestic: 2–5 business days
- International: 5–12 business days (depends on location and logistics)
- All orders are tax-included — no customs fees required
✅ 6. Warranty & Return Policy
-
Warranty:
- Most of XTOOL products include a 2-year warranty
- Other brands: for other products, please refer to the product detail page for the warranty period.
- Returns & exchanges: 30-day Window 👉return policy
-
Support contact:
- 💬 Live Chat (bottom-right of site)
- 📧 Email: techsupport@acartool.com
✅ 7. FAQ
Q: How do I know if a device supports my car or function?
A: Tell us your vehicle brand, year, model, and desired function — we’ll check it for you.
Q: Can I return or exchange a product if I ordered the wrong one?
A: Yes. If you have just placed an order, please contact us within 24 hours of placing the order so that we can modify the order to the product you want before shipping your order. If you have already received the goods, please contact us within 30 days, please check the return policy for details.
Q: How long is the warranty?
A: It depends on the brand. Please refer to the product page.
Q: Can I get a discount?
A: Definitely! Contact us to drop a random surprise before ordering. 👋
