FAQs

We accept a variety of secure payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Afterpay
• Klarna

All payments are protected by SSL encryption for your security.

We currently offer duty-free shipping. If you are charged any customs duties, please send us a copy of the receipt and we will fully reimburse you.

No. You can check out as a guest. However, creating an account allows you to track orders and manage purchase history more easily.

Yes, we can. We provide technical support to all customers who place orders on our website.Thank you.

Our system automatically converts to your local currency during checkout based on your location.

Please check if your card is authorized for international or online purchases. If issues persist, try another method or contact your bank.

Yes. Please contact us after purchase with your order number. We’ll email you the invoice.

Yes! Please contact us if you're purchasing multiple units or for business use. We offer tailored discounts and invoices.

At checkout, enter your promo code in the "Discount Code" box and click "Apply" to see your savings instantly.

Only one coupon code can be applied per order. Discounts cannot be stacked unless otherwise stated.

Yes! We usually offer limited-time deals during holidays such as Mother’s Day, Father’s Day, Membership Day, Halloween, Thanksgiving, Christmas. We run exclusive deals during holidays like Black Friday, New Year, and more.

We may also run occasional flash sales, special discounts on new arrivals, and seasonal promotions.

Subscrib to our emails or following our store updates to stay informed about the latest offers and exclusive perks!

Visit "My Orders"-Find the order-Click “Track Order” /"Click here to view more".
You can also visit 17TRACK for more tracking information.

And we provide tracking for all shipments. Once your tracking number is available, you will receive an email with the tracking information.

Yes, we offer free shipping on most orders(99.9%).

Note: If your address is in a remote area classified by the carrier, a remote area surcharge may apply. Buyers are responsible for this surcharge.

Orders are processed and shipped within 24 hours on business days.

Yes, we ship to most countries and regions worldwide.

Note: If you're located on an island, in Africa, or another special region, please contact us first to confirm shipping availability.

• Domestic delivery: 1–3 business days
• International delivery: 3–10 business days

Please note that delivery may be delayed due to holidays, peak seasons, severe weather, or other unforeseen events.

Yes, you will receive email notifications at each key stage: when your order is placed, shipped, and delivered.

If your package is lost or arrives damaged, please contact us promptly. We will investigate the issue with the carrier and provide a replacement or refund as needed.

Yes. We currently offer duty-free shipping.

If you are charged customs duties or import taxes upon delivery, simply send us a copy or photo of the payment receipt. We will fully reimburse the amount after you receive the package.

We offer a 30-day return policy. You can request a return within 30 days of receiving your item.

You can contact us through either of the following methods:

• Email: techsupport@acartool.com
• Live Chat on our website

Please provide the following details:

• Your order number/order email
• Product serial number
• A brief explanation of why you want to return the item

You can also submit a return request directly from your order page by selecting the return type and stating the reason.

No. Please do not return any item without prior authorization from our customer service team.

Unauthorized returns will not be accepted or processed. If a buyer sends back an item without approval, any loss, damage, or misdelivery will be the buyer’s sole responsibility, and we will not be liable for the outcome.

Returned items must be in good condition, with no visible damage (scratches, cracks, etc.), and include all original accessories and packaging.

Tip: Keep the original box and packaging until you’re sure you’re keeping the item.

Please inspect your item upon arrival. If it is damaged, defective, or not what you ordered, contact us right away with supporting photos or videos so we can resolve the issue quickly.

We do not accept returns for:

• Clearance or final sale items
• Customized products
• Software upgrade services (digital goods)

Yes.

• If your order hasn’t shipped yet, contact us within 24 hours to make changes.
• If your package has already shipped, we can attempt an intercept (additional fees may apply).
• If interception isn’t possible, we’ll help you return or exchange the item after it’s delivered.

Tip: The fastest way to get the item you want is to return the original and place a new order.

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to process the refund.

If it’s been over 14 business days since your refund was approved and you haven’t received it, contact us at techsupport@acartool.com.

The packing list of X100PAD3 has one more KC100 programmer than X100PAD3 SE. The X100PAD3 SE does not include the KC100, and the X100PAD3 has one.