XTOOL X100MAX2 Software Subscription – Custom Activation by Serial Number

We offer worldwide shipping and operate multiple local warehouses in the United States, Canada, Europe, the United Kingdom, Mexico, and Brazil, allowing us to provide faster and more reliable delivery with reduced transit times.

Orders are typically processed within 24 hours on business days (Monday–Friday). Based on product availability and your delivery address, we will ship from the nearest available warehouse to ensure the quickest delivery time.

Please note that if your shipping address is classified as a remote area by the carrier, an additional remote delivery surcharge may apply. This surcharge is not covered under our free shipping policy.

Last Update: 2025/11/09

Return & Exchange Policy

Most products in brand-new condition—free from scratches or damage caused by the customer—can be returned or exchanged within 30 days of receipt. If the return or exchange is due to our error (for example, you received a wrong or defective item), we will cover the return shipping cost.

To initiate a return or exchange, simply contact our customer support and let us know the reason. We will guide you through the process and handle your request as quickly as possible. Once we receive and process your return or exchange, you will receive an email notification.

Refunds are usually processed within four weeks after we receive your return, though in many cases you may receive your refund sooner. This timeframe includes 5–10 business days for the carrier to deliver your return to us, 3–5 business days for us to process it, and 5–10 business days for your bank to complete the refund.

Last Update: 2025/11/09

We currently offer duty-free shipping to the US, EU, UK, Mexico and Canada.

If you are charged any import duties or customs fees upon delivery, don’t worry — we’ve got you covered. Simply provide us with a copy of the payment receipt or a clear photo as proof, and we will reimburse the full amount once your package is delivered.

Please note: Certain special promotions and clearance items are not eligible for duty reimbursement.

Last Updated:2025/11/25